No matter how big or how small your business may be, presenting a professional image is imperative to your success.
If you consider that a customer’s first point of contact is often a phone call, you must ensure that this experience is professional, efficient and above all, responsive.
Here are the 5 top reasons your business needs a professional answering service:
1. Never miss an important call
Even if you are in the office and busy, you can’t just let calls go to voice mail. Depending on what you do and what industry you are in, that caller might just take their business somewhere else. The result is lost business and lack of confidence in your brand. A professional answering service ensures that every call is answered in a timely manner and that your callers, whether they are clients or potential clients, always get a response.
2. Save on payroll expense
If you are an entrepreneur, a start-up, or a small business, you likely can’t afford to hire administrative staff to answer your calls. Conversely, you may not need all that extra help, or perhaps you don’t have the office space to accommodate another desk. A professional answering service allows you to present a professional image and stay on top of things without having to pay a full-time salary. Most professional answering services start at a very low monthly price, allowing you to get up and running quickly, easily, and affordably.
3. Provide 24/7 responsiveness
If you are running a global business, you can’t always be available to answer calls coming from other time zones. With a professional answering service, you won’t ever have to worry about your customers not being able to get through, as there will always be a friendly voice on the other end of the line. In this day and age, there is an expectation of being constantly connected, and you don’t want to miss an opportunity to serve your customers well. Having a professional answering service allows you to stay available 100% of the time, helping you build relationships and establish trust in your brand.
4. Improve customer service and brand reputation
If one of your customers has an issue, they want it resolved quickly. Being able to speak to a real person when they call your number ensures that they will always see you as a company who cares – much more than an email or another form of communication. It’s a way to help your customers feel valued, as many find it much less frustrating to deal with a real person rather than having to leave a message or fill out a web contact form. A professional answering service will position you as a tangible entity with real people behind it, not just another nameless, faceless company.
5. Maximize your productivity
You probably have better things to do than field customer service requests, deflect solicitations, play phone-tag with your colleagues, or screen incoming calls. Your professional answering service can do all that and more, allowing you to get on with the important business of doing what you do. No need to listen to or check messages throughout the day, either – your service can forward important calls to your mobile, or organize your messages so that when you do check in, you’ll know exactly what it is you need to respond to, optimizing your time and saving you plenty of stress in the process.
Heritage Office Suites: helping businesses present a professional image
At Heritage Office Suites, we know you’re busy running your business and hiring administrative staff is not always an option. Many of our plans include a professional answering service, helping you build your business and accomplish more while spending less. Call today to learn how we can help you manage your calls.
